Ponytail

Privacy Policy

Last updated: October 24, 2026

Ponytail Co., Ltd. (“we”, “us”) handles personal information in accordance with the Act on the Protection of Personal Information of Japan and this policy.

This policy covers this website (www.ptail.co.jp) and inquiries sent to us as a company. Personal information handled in operating our salon, BEAUTY CELLAR by HOLLYWOOD, is covered by the salon’s privacy policy.

1. Information we collect

Information you give us. When you email us, we receive your email address, your name and company name if you include them, and the content of your message.

Information collected automatically. When you visit this website, our hosting provider processes technical information such as your IP address and browser type in order to deliver the website. We do not access or keep this information ourselves. This website loads fonts from Google Fonts, so your browser also sends your IP address to Google when the page loads.

We do not use cookies, analytics or advertising tracking on this website.

2. Purposes of use

We use personal information to:

  • review your inquiry and respond to you;
  • keep a record of our correspondence with you; and
  • handle any follow-up you request.

We do not use personal information beyond these purposes without your consent, except where permitted by law.

3. Provision to third parties

We do not provide personal information to third parties without your consent, except where permitted by law.

4. Service providers

We entrust the handling of personal information to the following service provider to the extent needed for the purposes above, and oversee it to make sure your information is handled appropriately:

  • Microsoft Corporation: our business email (Microsoft 365) and website hosting (Microsoft Azure).

Emails you send us are stored in Japan.

5. Retention

We keep inquiry information for one year after our last correspondence with you, and then delete it, unless we are required by law to keep it longer.

6. Security measures

We take appropriate measures to prevent the leakage, loss or damage of personal information, including:

  • encrypting all communication with this website (HTTPS);
  • limiting access to inquiry information to the staff who need it to respond; and
  • protecting the accounts used to access it with access controls and authentication.

7. Your requests

You may ask us to disclose, correct, add to, delete, or stop using or providing the personal information we hold about you, or to disclose records of its provision to third parties. Please contact us at the address below. We will verify your identity and respond without delay, in accordance with the law.

8. Changes to this policy

We may update this policy. The updated version takes effect when it is published on this page.

9. Contact

Company
Ponytail Co., Ltd.
Address
Hollywood Beauty Plaza 3F
6-4-1 Roppongi, Minato-ku, Tokyo, Japan
Representative
Tomomi Takano, Representative Director
Email
info@ptail.co.jp